Zamtel clarifies speculations going on on social media about its new retail model and issues regarding outsourcing of retails services. Here is the full statement from the Zamtel PR office.
LUSAKA, Tuesday, 28th September 2021 – We wish to respond to speculations on social media regarding
our new retail model. Contrary to reports, our new retail model is aimed at extending our footprint to all
corners of Zambia, reducing the cost of running our retail chain and creating jobs through entrepreneurship.
It should be stated that the Board has not approved any outsourcing of retail services. Equally, Management
and the Union have not agreed to any outsourcing of retail services. As a forward looking and indigenous
Zambian Company, we are partnering with enterprising Zambians across the Country to support the
running of new Zamtel branded franchise shops in their localities.
This industry best practice is already helping to revamp the distribution channels, ensuring availability of
Zamtel products and services even in hard-to-reach areas and will not result in any redundancies.
As we implement this programme at scale, there will be no redundancies to be occasioned.
Using our new franchise model, we are targeting to open 250 brick and mortar Service Centers which will
create 1,500 direct and indirect jobs during the construction phase, after which 500 direct sales jobs will
With the massive investments in network infrastructure over the recent years, it became prudent that a
well proven and cost-effective retail model was adopted to ensure long-term sustainability, improve
efficiency, and encourage local participation in the value chain.
All Zamtel employees remain focused on delivering on the strategic vision of the Business of becoming the
leading provider of digital solutions and services that will power the 4th Industrial Revolution in Zambia
We will continue engaging with all relevant stakeholders in order to realign their expectations to the overall
objectives of the Business as we implement the retail expansion programme.